Shipping policy

Shipping Policy for Neoglobe

Thank you for choosing Neoglobe for your professional dental supplies and equipment. We strive to deliver your orders quickly, safely, and conveniently. This Shipping Policy outlines how orders are processed, shipped, and delivered to you. Please read this information carefully to understand our standards and commitments.

Order Processing

Once an order is placed with Neoglobe, our team begins processing it immediately. Orders are typically reviewed within 1–2 business days to verify product availability, payment confirmation, and delivery information. You will receive email or SMS updates at key stages — when your order is confirmed, dispatched, and out for delivery.

We recommend checking your contact details at checkout to ensure accurate notifications and successful delivery.

Delivery Locations

Neoglobe currently ships only within India. We ensure coverage across all major cities and many remote areas through our trusted courier partners. If you wish to confirm serviceability to a specific location before placing your order, please contact our support team.

Shipping Charges & Options

We offer standard shipping on all qualifying orders. Many products also bear a free delivery badge on their product pages, indicating that no delivery charges will be applied for that item. For other products, shipping charges — if applicable — will be clearly shown at checkout before you confirm your order.

Delivery charges, if any, are calculated based on the shipping address, order size, and weight.

Delivery Timeframes

Delivery times vary by location and order type. Our estimated delivery windows typically range from 3 to 7 business days for most urban addresses, and slightly longer for locations that are more remote or have limited courier coverage.

Exact delivery estimates are provided at checkout and on your order tracking details. Please note that these timeframes may be influenced by factors beyond our control — including courier delays, weather conditions, or public holidays.

Order Tracking

Once your order is dispatched, you will receive a tracking number or link via email or SMS. This allows you to monitor the status of your delivery in real time through the courier’s tracking system. Should you need additional support with tracking, our customer care team is always happy to help.

Shipping Delays & Issues

While we work to ensure timely deliveries, occasional delays can occur. If your order has not arrived within the estimated timeframe, please check your tracking information first. If tracking is unavailable or unclear, contact our support team with your order number so we can assist in resolving the issue.

Returns Related to Shipping

Damaged or undelivered products due to courier issues can often be returned or replaced. For details on this process, please refer to our Return & Refund Policy.